Refund Policy
Table of contents
, referred to as “Company,” “we,” “us,” or “our” manages the platform studyagent.com, herein referred to as the “Website,” “Service.”
1. Refund
This Policy determines how to request a Refund and cases when full, partial or no Refund is provided.
2. Chargeback
Chargebacks occur when you dispute a transaction with your issuer and the issuer contacts us to reverse it. In the event of a chargeback, you agree that we may suspend access to your account. Fees incurred as the result of chargebacks or other payment disputes shall be covered by you.
3. Payment Models
Our website offers a pay-as-you-go payment method, where you pay a recurring fee for access to the Service over a set period.
4. Subscription
If you don’t want your Subscription anymore, you can cancel any time and keep what you paid for. Your account will remain on Premium until the end of your billing period. After that, your account switches to free.
Eligible users can request a refund by contacting our Support Team at:
5. General Terms
You have the right to request a refund.
Only funds that you personally added to your Personal Balance through supported payment methods are eligible for withdrawal or refund to your bank account. Any amounts added to your Personal Balance as part of bonus programs, promotions, or incentives issued by the Company are non-withdrawable and non-transferable.
Please note that promo codes have no cash value and are not eligible for refund or transfer.
6. Refund Processing
Once you receive the refund confirmation, the Company typically processes it within 3 business days. The Company can not be held responsible for your Bank Transfer fees, transfer anomalies, and/or possible delays occurring due to any bank service issues.
Please note that refund processing depends on the payment date and in some cases may have a sharply increased likelihood of experiencing some issue. Unfortunately, we have no control over this, as such refunds are processed by independent payment card network processors, which have their own rules. Therefore, we cannot handle your refund in such a case.
In general refunds are available within six months of the original transaction date. You are not entitled to a refund if the refund period has expired. Money can be returned to the original payment method that was used.
For the same reason, it is also not possible to route a refund from one payment method to another one (e.g., to a new credit card at a different company).
7. Expired Account
In case your last activity on the Website as of the last payment date is for more than 180 (one hundred eighty) days, your account will be considered expired and get deleted. Along with your account or profile, all personal data processed by the Company will be erased.
8. Account Deletion
You may request to delete your account anytime, by clicking the deactivate button in your account setting. However, there are no refunds for account deactivation.
Before we permanently delete your account, there will be a 14-day window, during which the account will appear as temporarily deactivated. This step gives you space to decide if you would like to reactivate your account. If you have any money left in your account, please let us know by contacting our Support Team during this 14-day window.
In case we suspend or deactivate your account because of a breach of any of our policies, you understand and agree that you shall receive no refund or exchange for any unused Services, any content or data associated with your account, or for anything else.
Account deletion is a permanent action. If you decide later that you want to start using our website again, you will need to create a new one.
9. Payment Services
We use third-party payment services to bill you through an online payments account in lieu of directly processing your credit/debit card information. Your paid balance is safe in your account as we use an integrated iframe for checkouts from our partners-payment providers, and the Experts get paid for each confirmed Product. Correspondingly all transactions are secured as our partners-payment providers use encryption protection. We do not store your payment information on our servers.
10. Data You Provide to Us
You agree and understand that billing information, which you provide to make payment for Services or pay for your subscription through the Website, namely your credit card information, is processed by our partners-payment providers only. We do not collect, store or otherwise process your billing information.
You agree that the Company will not be responsible for any failures of the third party to adequately protect such information. The processing of payments will be subject to the terms, conditions, and privacy policies of our partners-payment providers in addition to this policy.
You acknowledge that we may change our partners-payment providers and require them to transfer your information to other service providers that encrypt your information using secure socket layer technology (SSL) or other comparable security technology.
Please check our Privacy Policy to learn more about how we process your Personal Data.
Updated: November 10, 2025